SunTrust Mortgage in 1001 Semmes Ave

Customer Reviews about SunTrust Mortgage:

• ★ ☆ ☆ ☆ ☆
  Suntrust began a "refinance" for me in September 2012. By November, they had asked ALL for the paperwork twice. In January 2013, I called to check status...they "closed" the account since "they didn't have all the paperwork" kept up to date. I was so frustrated to find out they in fact did have all documentation, but they failed to tell me that weekly, I had to submit paystubs. Therefore, I submitted all paperwork again, faxed paystubs consecutively for 6 weeks. I was called weekly to complete a single document over and over- having to "change Only the Date". WHAT company does this?? I called in March to find that is was "closed" again. I gave Suntrust another shot at refinancing in July 2013. I was transferred thru 4 different people to help finalize all documents before closing date. One worker, named Oscar, quoted several false statements, including locking me in at a HIGHER interested rate than he quoted me on the phone and via email. The evening of the closing date, there were many descrepancies on the HUD Stmt. We called to get clarification. The girl I had been dealing with for 3 weeks NO LONGER WORKED THERE!! No one else would help. We signed the papers and I'm still fighting for $575 owed to me. I would never recommend Suntrust. They have no professionalism in returning calls,keeping track of documents, or giving correct information. I'm sorry we refinanced with them.
  By Jessica Rushing, April 01, 2017
• ★ ☆ ☆ ☆ ☆
  Been trying for a short sale on our home for 8 years. We have made multiple phone calls, with no return calls back. I have written the head of the loan department 3 lettets, no replies from her. They don't call, send letters, email or anything, but love holding our tax returns year after year, ,,what's going on with this back...Horrible bank, always tell people how bad they are.
  By susieq putman, February 06, 2017

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